Shipping Policy
1. Processing Time
Orders ship within 1-3 business days (excluding weekends/holidays). You’ll receive tracking via email once shipped.
2. Shipping Options
- Standard (Free over $100)
USA: 3-7 business days
INTL: 7-15 business days - Express ($15)
USA: 2-3 business days
INTL: 5-10 business days
3. International Orders
- Customs/duties: Customer’s responsibility
- Delivery delays may occur at borders
- Restricted countries listed at lordnermalshop.com/country-list
4. Tracking
Monitor your package:
- Use link in shipping confirmation
- Login at lordnermalshop.com/track
- Enter order # + email
5. Address Changes
Must request before shipment via:
lordnermalshop.com/address-change
6. Undeliverable Packages
If returned due to:
- Incorrect address → $5 reship fee
- Unclaimed customs → No refund
7. Lost Packages
File claim if tracking shows:
- “Delivered” but not received
- No movement for 10+ days
Start at lordnermalshop.com/lost-package
8. Holiday Schedule
Nov-Jan:
- +1 day processing
- Express cutoff dates at lordnermalshop.com/holidays